Privacy and cookie policy
Last updated: February 2026
Engaging Content Limited ("the Company", "us", "we", or "our") operates the website https://www.engaging-content.com and related services. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.
We may update this policy from time to time. We encourage you to review it periodically to stay informed about how we protect your data.
Data controller details:
Engaging Content Limited
27 Asquith Road
Cheltenham
Gloucestershire
GL53 7EJ
What information we collect
Information you provide to us
When you use our website or work with us, we may collect:
- Your name and contact details (email address, phone number)
- Your business details and address
- Payment information (processed securely by third-party payment providers)
- Information you provide when filling in forms, booking consultations, or communicating with us
For clients working directly with us, we may also collect additional information to help us provide tailored services, such as your business goals, marketing objectives, and website details.
Information collected automatically
When you visit our website, we automatically collect certain technical information:
Log and device data
This includes your IP address, browser type, device type, operating system, pages you visit, time spent on pages, referring website, and general location data (city/country level).
Cookies and similar technologies
We use cookies (small text files stored on your device) to improve your experience, understand how you use our site, and provide relevant content. See our Cookies Policy below for more details.
How we use your information
We use your information to:
Provide our services
To deliver the marketing, web design, content, and SEO services you've requested from us.
Communicate with you
To respond to your enquiries, send service updates, share relevant resources, and provide customer support.
Improve our services
To analyse how people use our website and services, identify issues, and make improvements.
Marketing (with your consent)
To send you helpful content, tips, and updates about our services. You can unsubscribe at any time using the link in any email.
Legal and security purposes
To comply with legal obligations, prevent fraud, and protect the security of our systems and users.
How we share your information
We don't sell your personal information. We only share it in these specific circumstances:
Service providers
We work with trusted third-party providers who help us run our business and deliver our services. These include:
Website hosting and infrastructure
Cloudways and similar providers that host our website and client sites.
Email and communication tools
Services like email marketing platforms and CRM systems to manage client communications.
Payment processors
Stripe and similar providers to process payments securely. We never store your payment card details.
Analytics providers
Google Analytics helps us understand how visitors use our website. Google may use this data within its own services. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Advertising partners
We use advertising services to show relevant ads to people who might benefit from our services:
Google Ads
We use Google's advertising services, including remarketing. You can manage your Google ad settings at Google Ads Settings.
Meta (Facebook/Instagram)
We use Meta's advertising platforms to reach potential clients. You can control ad preferences in your Facebook Ad Settings.
Legal requirements
We may disclose your information if required by law, to protect our rights or others' safety, or in connection with a business transfer (such as a merger or sale).
Your rights
Under UK data protection law, you have the right to:
Access your data
Request a copy of the personal information we hold about you.
Correct your data
Ask us to correct any inaccurate or incomplete information.
Delete your data
Request deletion of your personal information (subject to legal retention requirements).
Restrict processing
Ask us to limit how we use your information in certain circumstances.
Data portability
Request your data in a commonly used electronic format.
Object to processing
Object to certain types of processing, including direct marketing.
Withdraw consent
If we're processing your data based on consent, you can withdraw it at any time.
To exercise any of these rights, contact us at natalie@engaging-content.com. We'll respond within one month.
How long we keep your data
We keep your personal information only as long as necessary for the purposes described in this policy.
Client data: We typically retain client information for the duration of our working relationship and for up to 7 years afterwards for legal and accounting purposes.
Website analytics data: We keep analytics data for up to 26 months.
Marketing communications: If you unsubscribe, we'll remove you from our mailing list but may keep a record of your email address to ensure we don't contact you again.
Security
We take reasonable measures to protect your information from unauthorised access, loss, or misuse. This includes:
- Secure website hosting with SSL encryption
- Regular security updates and backups
- Limited access to personal data within our team
- Secure password practices
However, no internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
Children's privacy
Our services are not intended for anyone under 16. We don't knowingly collect information from children. If you believe a child has provided us with their information, please contact us so we can delete it.
Links to other websites
Our website may contain links to other sites we don't control. We're not responsible for the privacy practices of external websites. We encourage you to read their privacy policies.
International transfers
We're based in the UK. Some of our service providers may process data outside the UK/EEA. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
Changes to this policy
We may update this privacy policy occasionally. Significant changes will be highlighted on our website. Your continued use of our services after changes take effect means you accept the updated policy.
Cookies Policy
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you use it.
Session cookies are temporary and deleted when you close your browser.
Persistent cookies remain on your device until they expire or you delete them.
How we use cookies
We use cookies to:
Essential cookies – Make our website work properly (e.g., remembering items in a form)
Analytics cookies – Understand how visitors use our site so we can improve it (via Google Analytics)
Marketing cookies – Show relevant ads to people who have visited our site (via Google Ads and Meta)
Managing cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect how our website works.
Browser-specific instructions:
- Chrome
- Firefox
- Safari
- Edge
Opt out of advertising cookies:
- Google Ads: Ads Settings
- Facebook: Ad Preferences
- Industry-wide opt-out: Your
- Online Choices
Third-party cookies
Some cookies are placed by third-party services we use:
Google Analytics – Tracks website usage anonymously
Google Ads – Enables remarketing campaigns
Meta Pixel – Tracks conversions from Facebook/Instagram ads
For more information:
Google Privacy Policy
Meta Privacy Policy
Contact us
If you have questions about this privacy policy or how we handle your data, please contact:
Email: natalie@engaging-content.com
Phone: 01242 782982
Post:
Engaging Content Limited
27 Asquith Road
Cheltenham
Gloucestershire
GL53 7EJ
This policy was last updated: February 2026